Facebook How to Find Deleted Review on a Page I Manage
As with any online space that facilitates the collection of customer feedback, negative Facebook reviews can occasionally happen. And when they exercise, you'll want to know how to deal with them fast to resolve problems and preserve your online reputation. Today we're showing you how to remove reviews on Facebook then y'all're e'er prepared, no thing what your customers throw at you!
Once just used equally a platform to connect with friends, Facebook has grown over the years to offer many additional services and benefits to businesses. One of these being, reviews (also known as Facebook Recommendations). Facebook reviews are found on Business organization Pages and can exist collected past anybody from Ford to your little bakery down the road.
Whilst in that location are many benefits of collecting reviews on Facebook, different when using a Licensed Review Partner such equally Reviews.io, reviews are non verified and can be left by anyone. This does put companies at some risk of receiving fraudulent feedback. Which begs the question:
Can you delete Facebook Reviews?
Unfortunately, equally with reviews on Google and other platforms, individual, legitimate reviews - however malicious - cannot exist removed. This is all part of the trust Facebook aims to provide with its review organization - if businesses could tamper with their reviews, they could no longer be trusted equally a reliable source of data.
However, all is not lost - whilst non perfect, at that place are other solutions. We've got 2 ways to remove Facebook reviews to help you out when disaster strikes.
How to study a fake Facebook Review
If you lot're happy to wait a while for your issue to exist resolved, consider flagging your Facebook review. In order to practise this, the review will need to go against Facebook's Community Standards.
Facebook's Customs Standards cover things such as:
- Detest speech
- Misrepresentation
- Bullying
- Cruelness & insensitivity
Although these are broad guidelines, if someone is overly offensive or seems ingenuine when leaving your business organisation a Facebook Recommendation, information technology may warrant removal.
So how do you lot report a Facebook Review?
Reporting a Facebook Recommendation is piece of cake. All you lot need to practice is:
- Navigate to the review.
- As you can see, the review left here is uninformative and misplaced. It tells zilch most the page and could be considered as spam.
- Click on the three dots to the summit right of the review, so select 'Give feedback on this review.'
- You volition and so see a popular-up window. Select the near appropriate description from the listing, then press send.
- Wait patiently and cross your fingers.
If Facebook finds the review to go against its Customs Standards, it will be removed and in that location will be no record of it on your page.
In the meantime, we'd encourage yous to reply to negative reviews in the most professional mode possible to show other customers you lot're being proactive and help save face up.
How to turn off Facebook Reviews
The second option y'all accept for getting rid of your Facebook reviews is more extreme. Whilst you tin can't manually delete private Facebook reviews, you can remove them all from your folio.It'south important to think that this won't wipe the slate make clean - information technology just means reviews will no longer be shown on your business folio, and volition also inhibit anyone from leaving you lot feedback in the future, whether good or bad.
How to get rid of all your Facebook reviewsThis time, the procedure is even simpler and requires no input from Facebook at all. To delete your Facebook reviews in one clean sweep:
- Navigate to your business page and ensure you're logged in as the folio.
- Click on the Settings push at the top-right of the page.
- On the left-hand side of the page, select 'Templates and Tabs' from the menu.
- Navigate to the 'Reviews' tab, and click 'Settings'.
- To the right of 'Testify Reviews', y'all'll see a slider. Click to disable this, then click 'Save' to confirm. Your reviews will no longer show upwards on your Facebook Concern Page.
Bonus Solution: Diffuse the situation & win the client over
Our tertiary and final solution for getting rid of Facebook reviews won't necessarily always piece of work, nor is it guaranteed to remove a negative review, however, we think information technology's worth a punt as it has enough of other benefits.
The solution is elementary: win your disgruntled reviewer over and so much, that they desire to change their review. This is easier than it sounds - virtually customers don't desire to go out a bad review, they desire good products, skillful service and a skilful experience. They want to requite positive feedback! Then when they don't, chances are, you messed up.
To put things right, it's essential to respond to positive and negative reviews professionally and empathetically - even if you lot don't agree with their comment. Apologise, explain why the problem happened and, if possible, provide a solution. Information technology'due south the strength of your solution that'due south likely to win them back around.
In Summary
As with deleting reviews off whatever platform, the goal should actually be prevention non cure. Forbid negative feedback, and yous'll never demand to know how to remove Facebook Reviews!
If negative reviews do occur, consider your options, consider the resources available to you, breathe, and make an informed and strategic selection that focusses on long-term success, not brusk-term reputation.
However unsure virtually how to remove Facebook reviews? Caput over to our website or jump on live chat with ane of our advisors.
Source: https://blog.reviews.io/post/how-to-delete-turn-off-facebook-reviews
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